Refund Policy

Last updated: 18 August 2026

What’s covered

Because every case is printed to order, we don’t accept returns for buyer’s remorse. We will replace or refund your order, no questions asked, if:

• Your case arrives damaged or defective (misprint, wrong colour, faulty fit)
• You received the wrong design or wrong phone model
• Your order never arrives (lost in transit, confirmed by tracking)

How to request it

Email hello@willowandpane.com within 30 days of delivery with your order number and a photo of the issue. We’ll ship a free replacement or refund you, your choice — no need to send the case back.

Processing time

Refunds are returned to your original payment method and typically appear within a few business days, depending on your bank.