Privacy Policy

Last updated: 18 August 2026

Operator: Starquest Marketing LTDA · CNPJ 54.935.863/0001-80 · Rua Tocantins, 250, Casa 06, Jardim Excelsior, Cabo Frio, RJ, 28915-070, Brazil · Email: hello@willowandpane.com

1. Who we are

This store (“we”, “us”) sells made-to-order physical phone cases, printed by our fulfilment partner and shipped directly to you. Starquest Marketing LTDA, a company registered in Brazil, is the controller of personal data collected through this website.

2. What we collect

Identity & contact: name, email, shipping and billing address.
Order data: products purchased, order status, shipment tracking.
Technical data: IP address, browser type, device information, cookies (see Cookie Policy).
Communications: messages you send to support.

3. Why we process data

Contract: to process and ship your order, and provide customer support.
Legal obligation: tax and accounting record-keeping.
Legitimate interest: store security, fraud prevention, improving the service.
Consent: non-essential cookies or marketing emails, where used.

4. Who we share data with

Your name and shipping address are shared with our print-on-demand fulfilment partner so they can print and ship your order directly to you. Payment details are handled by our payment processor and never stored on our own servers. Beyond that, we share data only with processors needed to run the store: hosting, email delivery, analytics (if enabled). We do not sell personal data.

5. International transfers

We operate from Brazil and sell worldwide, so your data may be processed outside your own country (including in Brazil and wherever our processors and fulfilment partner operate). We use reputable processors and appropriate safeguards for these transfers.

6. Retention

Order and invoice data are kept for as long as required by Brazilian tax and accounting law. Support emails are kept as long as needed to resolve your request, then deleted or anonymised. Marketing data is kept until you unsubscribe.

7. Your rights

Under Brazil’s LGPD (Lei Geral de Proteção de Dados), and under GDPR if you are in the EU/UK, you may request access, correction, deletion, restriction, or portability of your data, and may object to or withdraw consent for certain processing. To exercise these rights, email hello@willowandpane.com. Brazilian residents may also contact the ANPD (Autoridade Nacional de Proteção de Dados, gov.br/anpd); EU/UK residents may contact their local data protection authority.

8. Children

This store is not directed at children under 16. We do not knowingly collect their data.

9. Contact

Privacy requests: hello@willowandpane.com · Subject: “Privacy request”.